Hi lovelies,
Building the remote team that’s going to help you run your small business, from your on-the-ground delivery services to your support team to your admin and more, is just the beginning. From there, it’s all about managing them and empowering them to do as much good for the business as possible. Here, we’re going to look at how you transform your collection of workers into your most powerful asset.
Consider a manager if you don’t have one
Is the line of communication between you, the owner, and your team a direct, straight one? If so, you might find that managing a team takes away your ability to work on other parts of the business. Too much time working closely with your team can make it difficult to maintain the bird’s eye view of the business you need to plan effectively. Using agencies like Staff Management could help you find the managers that you can delegate to. Not only will it free up your time, but your employees can benefit from working with someone whose attention is primarily on helping them achieve the best out of their own work.
Give them the tools to do more
If you have workers who are going above and beyond, able to easily complete their duties with little challenge, then there is a good chance that they might be able to do more for the business. In fact, they might crave the responsibility and be bored with work that offers no challenge to them. With tools like BuildOps, you can offer them the ability to quote clients directly, for instance. Empower them to be able to do more without having to reach the office team for confirmation and you could see them taking on more responsibilities with ease.
Create a safe space to speak freely
Remote workers, including those in the eCommerce world, often feel like they lack the same kind of security that members of a more centrally located team have. As such, they feel like they might not be able to speak up about issues with their work or even suggestions they have to improve things. Create an open door policy, using feedback software like Deskalerts to encourage them to freely share what’s on their mind. You never know what valuable insights you might end up getting from them.
Promote a real company culture
Company culture is not a meaningless term, it can create a real sense of cohesion and comradery amongst your team. It means that you have to acknowledge and advocate for the interests and needs of your team, not just what they can do for you, by, for instance, encouraging a better work-life balance, hosting activities that get the team together when possible, and more.
Many business owners think of their remote team as a convenient squad of drones, out of sight and out of mind when possible, but the truth is that actively empowering them can be the true path to success for your eCommerce business. Consider how you can do that.
